Privacy Policy
Last updated: May 2026
A.O Diamonds (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it. It applies to ao-diamonds.com and all purchases made through it.
1. Who We Are
A.O Diamonds, Kabirim 48, Haifa 3438678, Israel. For any privacy question or request, contact us at support@ao-diamonds.com.
2. Information We Collect
- Information you provide: name, billing and shipping address, email address, phone number, and order details when you make a purchase or contact us.
- Payment information: processed securely by our payment providers (e.g. PayPal and card processors). We do not store full payment card numbers on our servers.
- Account information: if you create an account, your login details and order history.
- Automatically collected data: IP address, browser type, device information, and browsing activity collected through cookies and similar technologies.
3. How We Use Your Information
- To process and deliver your orders and handle returns;
- To communicate with you about your order, enquiries and support;
- To manage your account;
- To send marketing communications where you have consented (you can opt out at any time);
- To improve our website, products and customer experience;
- To prevent fraud and comply with legal obligations.
4. Legal Bases for Processing
Where the GDPR applies, we process your data on the basis of: performance of a contract (to fulfil your order), your consent (for marketing), our legitimate interests (to improve and secure our services), and compliance with legal obligations.
5. Sharing Your Information
We share personal data only as necessary with: payment processors, shipping and logistics partners, IT and website service providers, and authorities where required by law. We never sell your personal data to third parties.
6. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic and support marketing. You can manage or disable cookies through your browser settings; some features may not function properly without them.
7. Data Retention
We keep your personal data only as long as necessary for the purposes described, including to satisfy legal, accounting and tax requirements.
8. Your Rights
Depending on your location, you may have the right to access, correct, delete or port your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise these rights, email support@ao-diamonds.com. You also have the right to lodge a complaint with your local data protection authority.
9. Data Security
We use appropriate technical and organizational measures, including SSL encryption, to protect your personal data against unauthorized access, loss or misuse.
10. International Transfers
Your data may be processed in countries outside your own. Where this occurs, we take steps to ensure your data remains protected in accordance with applicable law.
11. Children’s Privacy
Our Site is not directed at children under 18, and we do not knowingly collect data from them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.
13. Contact Us
- Email: support@ao-diamonds.com
- WhatsApp / Phone: +972 52-318-4518
- Address: Kabirim 48, Haifa 3438678, Israel